Q: Is there anything I need to do in preparation of the irrigation installation?
A: No. Western Irrigation is a full-service irrigation company who will take you through the process start to finish. We contact J.U.L.I.E. to locate underground utilities on your property and arrange for all necessary plumbing to be performed by our licensed plumber, as well as obtaining all necessary permits.
Q: I’m having some work done at my property. Should I wait to have the system installed until they’re done?
A: The type of work being done will ultimately determine the time frame. For instance, if you are having a new lawn installed or repaired, we would be the second to last step in the process, the last being either your seed or sod. In the case of general building or construction, we can typically work around other contractors unless a large portion of our installation area is obstructed. In this scenario it would be best to wait until completion of the project.
Q: I have a well. Can I still have an irrigation system?
A: Certainly. We specialize in low-pressure systems for well-derived water supplies. With today’s advanced technology, there are numerous options available.
Q: How long does it take to install an irrigation system?
A: Usually the installation only takes two days but in some cases additional time may be necessary depending on the size of your project.
Q: What sort of or how much damage to my lawn should I expect?
A: We use a great deal of caution during installation and use machinery that minimizes turf damage. The likelihood of damage depends upon how well established your turf is and soil conditions. Usually in two to three weeks you would never even know we had been to your home.
Q: After my system is up and running is there anything I need to do?
A: Typically no. However, simple adjustments of the controller may be necessary to ensure an adequate watering cycle and duration. Your system is virtually maintenance-free with proper seasonal servicing.
Q: My Controller shows the zones working, but here is no water coming out of the sprinklers?
A: Generally this happens after a rainfall when the rain sensor is full of water, the main shut off valve is closed or one or more of the ball valves on tech RPZ is closed. Please see our how to section on turning your main supply On / Off.
Q: Where is my main shut-off valve for the system?
A: It is usually located near the water meter or by the hot water tank, marked with an orange Western Irrigation tag.
Q: How do I program Odd or Even Day watering on my Pro-C, or ICC controller?
A: Refer to your owner’s manual for specific programming instructions, Pro-C manual page 18, ICC manual page 27, Icore manual page 16.
Q: The display on my controller is blank?
A: First make sure there is power at the outlet. If there is power at the outlet then the controller might need to be replaced. Call Western Irrigation for service.
Q: Why does my controller display show NO or NO AC?
A: The NO or NO AC display is a diagnostic message telling you that the controller has stopped receiving AC power. The controller is running on the power supplied by the back up battery. Check the power source by plugging a lamp or radio into the wall outlet to verify there is power at the outlet. If your controller is not plugged into a wall outlet, the power source is hardwired. Controllers that are hardwired to the power source will need to be tested by a qualified electrician. Call Western Irrigation for service
Q: Why do my sprinklers finish watering and then start again?
A: When a program finishes watering and starts again, we call it repeat cycling. A common reason for a controller to repeat cycle is more than one start time is programmed. Refer to your owner’s manual for specific instructions, Pro-C manual page 17, ICC manual page 25, Icore manual page 15..
Q: My system is coming on at the wrong time?
A: Check time of day of the controller, it may need to be reset. Refer to the owners manual for programming instructions, Pro-C manual page 16, ICC manual page 25, Icore manual page 15.
Q: Why won’t my controller turn on a station or program?
A: Make sure the controller is programmed correctly. Stations that do not turn on may not have a run time scheduled in the program. A program missing a start time, run times, or days to water will not come on at all. refer to the owners manual for programming instructions, Pro-C manual page 25, ICC manual page 26.
Q: I have a leak in a line or broken sprinkler head in just one zone. Can I still use the system?
A: Yes, just set the “station run time” to zero for the problem zone, and you can still run the other zones. Refer to the owner’s manual for programming instructions, Pro-C manual page 17, ICC manual page 26, Icore manual page 15.
Q: What if the water keeps running (leak in main line or zone stuck on)?
A: First turn the controller to “OFF”. If the water continues to run, turn the water off in the basement or outside at the backflow.
Q: Where is my backflow (RPZ) located?
A: Your backflow (RPZ) is located in one of two places. It may be located in your basement, usually near the main house shut off, or it may be located outside where the copper comes out of the house for the irrigation system.
Q: What if my backflow is leaking?
A: First turn off the water by closing the valve before the backflow or in the basement at the irrigation shut off which is marked by an orange Western Irrigation tag. Call Western Irrigation for service.